Business messaging at scale
Connect a WhatsApp Business number through Embedded Signup and run two-way conversations, template broadcasts and interactive flows from the shared inbox.
What’s supported
Turn DMs into pipeline
Bring Instagram Direct messages into the same inbox as every other channel, with story replies and post context attached to the thread.
What’s supported
Page conversations, unified
Handle Page conversations alongside every other channel, with the same automations, assignment rules and CRM record behind each thread.
What’s supported
Coming soon
SMS, RCS and Telegram will join the same inbox, CRM and automations — nothing new to learn when they arrive.
The universal fallback — reach contacts who are not on a chat app, with delivery reports and opt-out handling.
Rich business messaging with branded sender, media and suggested replies, delivered straight to the native messages app.
Serve Telegram conversations from the same shared inbox, with the same automations and CRM record behind each thread.
Across all channels
Channel differences stop at the connector. Everything above it — routing, automation, reporting — works the same way everywhere.
Whichever channel a message arrives on, it joins the same queue and attaches to the same CRM contact.
Inbound messages and delivery events fire webhooks, so your own systems can react to them too.
Each organisation connects its own accounts and numbers. Channel credentials never cross tenants.
A note on approvals. WhatsApp message templates and business verification are reviewed by Meta, not by PingSetu. We surface each template’s status and the rejection reason so you can fix and resubmit — but the approval decision is theirs, and timelines vary.
Tell us how your customers reach you today and we’ll map it to a setup.
Connect a channel, import your contacts and run your first automation today — or talk to us about reselling PingSetu under your own brand.
No credit card required · Cancel any time