Unified Inbox
Every channel lands in one thread view, with assignment, internal notes and full history beside each conversation.
WhatsApp, Instagram & MessengerAssign and reassignInternal notesShared history
Omnichannel engagement · CRM · automation · AI
One inbox for every channel. A CRM behind it.
PingSetu brings WhatsApp Cloud API, Instagram Direct and Facebook Messenger into one workspace — with contacts and deals, a visual automation builder, campaign broadcasts and AI agents built in.
For businesses · and for agencies who resell it as their own
app.pingsetu.ai/inbox
ALL CHANNELS · 5 OPEN
Ananya Raonow
Can you share the pricing?
Dev Sharma2m
Order #48219 status?
Meera Patel9m
Need a demo this week
Sana Khan12m
Can I change my delivery date?
Rohit Iyer20m
Loved the new collection!
Ananya Rao
WhatsApp · assigned to Priya
Hi! Can you share the pricing?
AI AGENTHappy to help — how many teammates will be answering messages?
About eight, across sales and support.
Perfect. Priya from our team is picking this up now.
INTERNAL NOTE · PRIYA
Existing contact — deal already open at Proposal stage.
Connects with the tools you already run
WhatsApp Cloud APIInstagram DirectMessengerShopifyWooCommerceRazorpayGoogle SheetsZapierWebhooksREST APIWhatsApp Cloud APIInstagram DirectMessengerShopifyWooCommerceRazorpayGoogle SheetsZapierWebhooksREST API
One platform, every channel
Your customers pick the app. You keep one queue.
Connect every channel and answer from the same inbox, with the same automations and the same contact record behind each thread.
Core platform
The four tools you were paying for, in one.
Inbox, CRM, automation and campaigns share the same customer record — plus AI agents, a commerce layer and team permissions on top.
AR
New
Qual
Prop
Won
CRM
Contacts, custom attributes, labels, segments, deals, leads, tasks and a calendar — attached to the conversations they came from.
Contacts & attributesDeals & leadsTasksCalendar
Trigger
Condition
Create lead
Nurture
Automation
A visual flow builder with triggers, conditional branches and CRM actions, plus native WhatsApp Flows for in-chat forms.
Visual builderTriggersConditionsWhatsApp Flows
Sent100%
Delivered94%
Read71%
Campaigns & Templates
Build approved message templates, broadcast to a segment, schedule the send and watch delivery analytics come back.
BroadcastsMessage templatesSchedulingDelivery analytics
What are your plans?
AI AGENTHappy to help — how many seats?
Handoff → Sales
AI Studio
Configure AI agents that hold a conversation, answer from your own content, qualify a lead and hand off to a human.
AI agentsLead qualificationHuman handoffAgent copilot
ORDER #48219Paid
Ecommerce
A product catalog and order records inside the platform, so a customer can browse and order without leaving the chat.
Product catalogOrders in chatOrder statusContact linkage
PSAdmin
RKAgent
AMManager
Teams & Permissions
Roles, departments and granular permissions decide who sees which conversations, contacts and settings.
RolesDepartmentsGranular permissionsTeam routing
Two ways to use PingSetu
Run it for your business — or resell it as your own.
Same platform, two very different jobs. Pick the one that describes you.
Replace the stack
One workspace instead of four subscriptions.
Most teams run a chat tool, a CRM, an automation tool and a campaign tool that do not talk to each other. PingSetu is all four, with the customer record in the middle.
Every channel in one inbox
WhatsApp Cloud API, Instagram Direct and Messenger in a single queue with team assignment and internal notes — SMS, RCS and Telegram coming soon.
CRM under the conversation
Contacts, custom attributes, segments, deals, leads, tasks and a calendar — updated by the conversation, not after it.
Automation and AI that do the first pass
Flows qualify and route. AI agents hold the opening conversation and hand off with a summary when a human is needed.
Campaigns that close the loop
Broadcast to a CRM segment with approved templates, then read delivery analytics and handle replies in the same inbox.
app.pingsetu.ai/inbox
ALL CHANNELS · 5 OPEN
Ananya Raonow
Can you share the pricing?
Dev Sharma2m
Order #48219 status?
Meera Patel9m
Need a demo this week
Sana Khan12m
Can I change my delivery date?
Rohit Iyer20m
Loved the new collection!
Ananya Rao
WhatsApp · assigned to Priya
Hi! Can you share the pricing?
AI AGENTHappy to help — how many teammates will be answering messages?
About eight, across sales and support.
Perfect. Priya from our team is picking this up now.
INTERNAL NOTE · PRIYA
Existing contact — deal already open at Proposal stage.
Built for growing businesses
Replace the chat tool, the spreadsheet, the CRM and the campaign tool with one workspace your whole team works out of.
- WhatsApp, Instagram & Messenger in one inbox
- Contacts, deals, tasks and calendar included
- Visual automations and AI agents
Built for agencies who want to white-label
Sell the whole platform under your own brand and domain, manage every client organisation from one reseller account, and keep the margin.
- Your branding, your custom domain
- Reseller dashboard and sub-org management
- Affiliate commission for referring resellers
Social proof
What it changes, in their words.
Feedback from early-access teams and agency partners running PingSetu today.
We were running a chat tool, a spreadsheet and a separate CRM. Moving to one inbox with the customer record attached meant our team stopped asking each other who had already replied.
Aditi Nair
Co-founder · Northline Retail
We resell it under our own domain and our clients have no idea there is another platform underneath. Onboarding a new client organisation takes an afternoon, not a project.
Rohan Mehta
Founder · Meridian Digital
The flow builder handles qualification before anyone on our side opens the thread, and the AI agent hands over with a summary. Our team only picks up conversations that are actually ready.
Sneha Kulkarni
Co-founder · Kavya Commerce
Start in minutes
Put every channel in one place.
Connect a channel, import your contacts and run your first automation today — or talk to us about reselling PingSetu under your own brand.
No credit card required · Cancel any time